How to Answer the Phone At Work

Adriana Girdler

Nervous about picking up the phone at work? These tips will make you confident and successful! I know how silly it can make you feel …

Nervous about picking up the phone at work? These tips will make you confident and successful!

I know how silly it can make you feel to be nervous about picking up the phone, but in fact, many people struggle with this. When you’re answering to a friend’s call, no big deal. But when you’re at work and you don’t know what or who you’ll be dealing with on the other end, something as simple as picking up the phone can become even more stressful.

The truth is, you’ve got to learn to be confident when doing it, because it is and will always be a part of your work life. There is good news, though, and that is: there are simple ways you can learn to be confident when picking up the phone at work!

In this video, I’m going to talk about just that. We’ll cover:

  • How to figure out the BEST phone greeting that fits in with others in your company
  • One way to ensure you portray GOOD energy over the phone
  • How to ensure your phone communication is CLEAR
  • What NOT to do when you answer the phone
  • 2 tools you must ALWAYS keep beside your phone
  • The KEY things to include in your greeting

These tips will make you look forward to picking up the phone. Instead of being nervous, you’ll find every new conversation to be an opportunity to have a positive impact on someone else’s day. That’s my favourite part about it!

If this is something you want to accomplish, head over to my video and I’ll see you in the video.


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Adriana Girdler is a project manager, productivity specialist, entrepreneur, professional speaker, facilitator, visioning wizard, and author. As President of CornerStone Dynamics, Adriana is one of Canada’s prominent business productivity and project management specialists—helping both individuals and businesses do what they do, only better. She is a certified master black belt lean six sigma with over 20 years’ experience improving how companies work.

She also holds both PMP (project management professional) and CET (certified engineering technologist) designations. She’s a Tedx speaker, as well as a HuffPost and Thrive Global contributor. She has been interviewed on Global, CBC, CTV, CHCH, 680News Radio, Newstalk 1010, Sirius XM and published in the Globe and Mail and numerous industry magazines. WANT ADRIANA'S FREE ONLINE TRAINING? In 45 min, learn Adriana's 5 project management secrets she use on EVERY project. Sign up for the Free Webinar here: THE FAB FIVE FUNDAMENTALS OF PROJECT MANAGEMENT

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