Efficiency and Strategic Decision Making

Adriana Girdler

Process mapping before making a strategic decision Over the past few weeks I’ve been receiving requests from companies to process map department activities after a …

Process mapping before making a strategic decision

Over the past few weeks I’ve been receiving requests from companies to process map department activities after a major restructuring to understand why things are not going as planned. Companies are making changes without understanding where they are today in relationship to those changes.

As a result, the drafted, theoretical change looks great on paper but once implemented is causing lots of headaches for employees trying to figure out their roles and responsibilities and customers who aren’t receiving the quality services or products they expect. Why? Because in the hype of trying to move quickly with change, one very important element was missing…where are we today and how do we currently run our business?

The missing link is that senior executives are not digging deep enough in the ways of working of the organization and are making decisions on what they think is going on…does this sound familiar? Everyone wants the quick fix on how to ‘make things better’ without doing the work necessary to understand the current state of the company or the department that will undergo the change. The work missing…value stream map and process mapping:

  • Value stream mapping (VSM) is a high level look at ways of working from input of the customer order to the customer receiving the product or service and everything (and I mean everything) in between.
  • Process Mapping is taking a section or area from the VSM and doing a deeper dive and outlining each and every step/action for that area.

Why is this important? What we ‘think’ happens does not equal what ‘actually’ happens. By mapping out where you are today, you can take your vision or idea and actually see what will be impacted and put a theoretical plan together that will actually have a positive impact because you understand what will be impacted. So, if you’ve ever been part of a change that seemed like someone shot darts through a To Do list to determine what will be done, without VSM and process mapping the current ways of working , that’s exactly what they did.

Be efficient about change and do it well…once!

How do you incorporate efficiency when making change? Feel free to leave a comment below or shout out to us on Facebook or Twitter. Of course, you could always write your own blog post on the subject and share it with us… We’d love to read it!


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Adriana Girdler is a project manager, productivity specialist, entrepreneur, professional speaker, facilitator, visioning wizard, and author. As President of CornerStone Dynamics, Adriana is one of Canada’s prominent business productivity and project management specialists—helping both individuals and businesses do what they do, only better. She is a certified master black belt lean six sigma with over 20 years’ experience improving how companies work.

She also holds both PMP (project management professional) and CET (certified engineering technologist) designations. She’s a Tedx speaker, as well as a HuffPost and Thrive Global contributor. She has been interviewed on Global, CBC, CTV, CHCH, 680News Radio, Newstalk 1010, Sirius XM and published in the Globe and Mail and numerous industry magazines. WANT ADRIANA'S FREE ONLINE TRAINING? In 45 min, learn Adriana's 5 project management secrets she use on EVERY project. Sign up for the Free Webinar here: THE FAB FIVE FUNDAMENTALS OF PROJECT MANAGEMENT

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